Porsche Service Diagnostics via WhatsApp

Porsche Service Diagnostics via WhatsApp

Friday 26 March, 2021

Porsche servicing is always at the cutting edge of technology, it’s the nature of the beast. Here at AMS Porsche, our Independent Porsche garage, based in Hertfordshire, is no different. We have always made it our business to embrace the technology we need to provide our customers with the very best Porsche service experience. The one they deserve and have come to expect. 

With that in mind, we wanted to give you a taster of our regular use of WhatsApp video messaging. We use WhatsApp to present real-time and visual explanations of the work that needs to be carried out on your Porsche. 

Benefits of WhatsApp Porsche Service Diagnostics

Our Porsche technicians use live WhatsApp video calls, or recorded video messages to present Porsche diagnostics reports to our customers. Adding this to our service delivery speeds up the servicing and repair process by visually pointing out all the details of the works required, rather than via email or phone calls. 

It’s so much more personal and it’s easier to understand any issues being discussed, as the parts involved are shown and described by the technician during the video call. 

Angus often likes to make the call himself, especially when discussing engine noise. He’ll fire up your Porsche and talk you through any erroneous engine sounds while pointing out the parts at the heart of the action. There is no limit to the length of the call, it can be as short or as long as is needed to make sure everything about your Porsche is covered completely. 

Immediate response to Porsche service changes

Using live video also gives us a great opportunity to answer any questions you may have. Simply ask Angus or any one of our technicians any questions about the work on your Porsche and they will be able to give comprehensive answers straight away. 

In addition, if there are any alterations, upgrades or performance enhancements you would like to make that were not initially part of the service plan for your Porsche, we are able to discuss them immediately and provide the solution you are looking for. 

The summary of benefits

Here’s a quick summary of the benefits of using WhatsApp video calls for your Porsche service:

  • Provides rapid response answers to your Porsche service questions
  • Gives much more detail as to the work being carried out on your Porsche
  • Easier than trying to explain complex works over the phone or in an email
  • Delivers a significantly improved customer experience

We have been delighted with the responses we have had to the use of the WhatsApp video and intend to continue providing this useful addition to the workshop. 

If you would like to have a chat about any service or maintenance work your Porsche needs and how we can help, then please feel free to give us a call. We will be more than happy to help. 

Or, better still, ping Angus any questions you may have about your Porsche on WhatsApp! Use 01438 833909.